Terms and Conditions
1. Introduction
Welcome to Miraki — a South African brand dedicated to bespoke, handcrafted living.
By using this website or purchasing our products, you agree to the following Terms and Conditions. Please read them carefully before placing an order.
2. Use of the Website
The website is owned and operated by Miraki Trading (Pty) Ltd.
You agree to use the website only for lawful purposes and in a way that does not infringe on the rights of others.
We reserve the right to suspend or terminate access to the site if any misuse is detected.
3. Products and Availability
All products displayed are subject to availability.
We do our best to ensure all product descriptions, prices, and images are accurate.
Slight variations may occur due to the handcrafted nature of our products.
Miraki reserves the right to discontinue or change products without notice.
4. Orders and Payments
Orders are confirmed once full payment is received.
Payment can be made through secure gateways such as PayFast, YOCO, Capitec Merchant or other approved processors.
All prices are listed in South African Rand (ZAR) and include VAT (where applicable).
Once your order is placed, you’ll receive an email confirmation with your order details.
5. Shipping and Delivery
We deliver throughout South Africa using trusted courier partners such as The Courier Guy.
Delivery times vary depending on your location, typically 3–7 business days.
Once dispatched, you’ll receive tracking details to monitor your parcel.
Shipping fees are shown at checkout. Orders over a set value may qualify for free delivery (where applicable).
6. Returns and Exchanges
We want you to love your Miraki purchase. If you’re not fully satisfied:
Returns must be requested within 3 calendar days of delivery.
Products must be unused, in original packaging, and in resellable condition.
Refunds are processed once the returned item is received and inspected.
Custom or made-to-order products cannot be refunded unless defective.
To start a return, contact us at info@miraki.co.za with your order number.
7. Product Care
Many Miraki items are handcrafted from natural materials.
Please follow care instructions provided with your purchase to maintain quality and longevity.
8. Intellectual Property
All content on this website — including text, images, logos, and designs — is the property of Miraki Trading (Pty) Ltd and may not be copied, modified, or distributed without written permission.
9. Limitation of Liability
Miraki is not liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.
Our total liability for any claim related to a purchase will not exceed the total amount paid for that order.
10. Privacy
Your privacy is important to us. Please review our Privacy Policy for details on how we collect, use, and protect your information.
11. Governing Law
These Terms and Conditions are governed by the laws of the Republic of South Africa.
Any disputes will be handled by the appropriate South African courts.
12. Contact Information
If you have any questions about these Terms and Conditions, please contact us at:
📧 info@miraki.co.za
📞 012 804 0869