At Miraki, we stand by the quality and craftsmanship of every product.
If something isn’t right, we’ll do our best to make it right — fairly and efficiently.
You may return or exchange a product if:
It was purchased directly from our official Miraki website.
It is returned within 3 days of delivery.
It is unused, undamaged, and in its original packaging.
You have proof of purchase (order confirmation or receipt).
Please note: Custom-made or bespoke items cannot be returned unless defective or damaged upon arrival.
The following items cannot be returned:
Opened or used gourmet oils or consumable products.
Items marked as “final sale” or “clearance.”
Made-to-order or personalised products.
If an item arrives damaged or faulty:
Notify us within 48 hours of delivery by emailing info@miraki.co.za with your order number and photos of the issue.
Once approved, we’ll arrange a replacement, repair, or refund — depending on product availability.
Return shipping for defective or incorrect products will be covered by Miraki.
Once we receive and inspect your return, we’ll notify you via email.
If approved, your refund will be processed to your original payment method (PayFast, YOCO, or EFT) within 5–10 business days.
If the return doesn’t meet our conditions, it may be declined and returned to you at your cost.
You may exchange an eligible item for another product of equal or greater value (any price difference can be settled via PayFast or YOCO).
Contact us at info@miraki.co.za before returning the original item to confirm stock availability.
Customers are responsible for the return shipping cost unless the item is defective or incorrect.
We recommend using a trackable courier service such as The Courier Guy to ensure your parcel reaches us safely.
Miraki is not liable for parcels lost or damaged during return transit.
Orders can be cancelled before dispatch for a full refund.
Once an order has been shipped, standard return conditions apply.
If you have any questions about this policy or need assistance with a return, please contact our team:
📧 info@miraki.co.za
📞 012 804 0869